Shipping policy

Date: September 2026

At Lopez Imports, we are committed to providing a clear, reliable, and convenient shipping experience for our customers across the United States. Please review the information below regarding our order cut-off time, handling time, transit time, delivery estimates, tracking, and possible delays.

Shipping Locations

Lopez Imports currently ships within the United States only. We do not offer shipping to international destinations, including Canada, Mexico, or other countries outside the United States.

Order Cut-Off Time

Our daily order cut-off time is 3:00 PM PT (Monday – Friday). Orders placed before the cut-off will begin processing that same day. Orders placed after the cut-off, or on a weekend/U.S. federal holiday, will begin processing on the next available business day.

Handling / Processing Time

Our standard handling time is 1–2 business days (Monday – Friday). Handling time begins after your order has been placed and payment has been confirmed. During this period, we carefully inspect, pack, and prepare your pottery and decor items for shipment.

Transit Time

After your order has been handed over to the shipping carrier, the estimated transit time is 3–5 business days . Transit times are estimates and may vary depending on destination, carrier operations, weather, and holidays.

Total Delivery Time

  • Handling Time: 1–2 business days
  • Transit Time: 3–5 business days 
  • Total Estimated Delivery Time: 4 – 7 business days within the United States

Please note that delivery estimates are not guaranteed delivery dates.

Business Days & Hours

Monday – Sunday: 9:00 AM – 5:00 PM (PT). U.S. federal holidays are not counted as business days; orders placed on those days are processed the next available business day.

Shipping Charges

All shipping within the United States is Free ($0.00). Any applicable shipping charge will be clearly displayed as $0.00 at checkout — no hidden or unexpected shipping fees will be added after checkout.

Local Pickup

Free local pickup is available at our Escalon showroom. Orders will be prepared according to our standard handling time above.

  • Ready Time: Orders are usually packaged and ready within 2 hours during store hours.
  • Address: 26951 CA-120, Escalon, CA 95320, United States
  • How It Works: Select "Pick Up" at checkout, wait for your email notification confirming it is ready, and bring your order number and confirmation email to our showroom counter.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow 24 to 48 hours for the carrier's system to update tracking details.

Delivery Delays

We make every reasonable effort to ensure timely delivery. Delays may occasionally occur due to severe weather, carrier transit delays, peak holiday shipping volumes, or incorrect/incomplete shipping addresses.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice an error, please contact us immediately at support@lopezimports.com. Once an order has shipped, we cannot change or redirect the delivery address.

Lost, Missing, or Damaged Packages

Because pottery and stone fountains require extra care in transit, if your package arrives damaged, is lost, or is significantly delayed, please contact us right away with your order number, a brief description of the issue, and clear photos of the package and item.

Contact Us

  • Store Name: Lopez Imports
  • Address: 26951 CA-120, Escalon, CA 95320, United States
  • Phone: +1 209-838-6705
  • Email: support@lopezimports.com
  • Business Hours: Monday – Sunday: 9:00 AM – 5:00 PM (PT)

Thank you for shopping with Lopez Imports.