Frequently Asked Questions (FAQ)
General Information
Where is Lopez Imports located?
Our store is located at:
26951 CA-120, Escalon, CA 95320, United States
We welcome visitors to explore our physical showroom and view our collection of handcrafted Mexican rustic furniture, clay and cement pottery, Talavera, fountains, statuary, metal art, and home decor.
What are your store hours?
Monday – Sunday: 9:00 AM – 5:00 PM (PT)
How can I contact your team?
Phone: +1 209-838-6705
Email: support@lopezimports.com
Ordering & Policies
Can I modify my order after placing it?
Please contact us as soon as possible at +1 209-838-6705 or support@lopezimports.com. Because orders are processed quickly, modifications can only be made if your order has not yet entered processing or fulfillment.
Do you charge restocking fees?
No. We do not charge restocking fees for approved returns.
Shipping & Local Pickup
Do you ship internationally?
No. We currently ship only within the United States.
How long does shipping take?
Order Cut-Off Time: 5:00 PM Central Time (CT)
Handling Time: 1–2 Business Days
Transit Time: 3–5 Business Days
Estimated Delivery Time: 4–7 Business Days
Shipping Rates: FREE on orders over $50.00 | $4.95 standard shipping for orders under $50.00.
Do you offer local pickup?
Yes! FREE local pickup is available at our Escalon, CA showroom (ready within 2 hours during store hours). You will receive a notification once your order is ready for collection.
Returns & Damaged Items
What is your return policy?
We offer a 14-day return window for eligible products. Returned items must be unused, unaltered, and returned in their original condition.
Which products cannot be returned?
Custom-ordered furniture, used cookware/dining products, and items explicitly marked as final sale are not eligible for return.
What should I do if my order arrives damaged?
Due to the handcrafted nature of clay pottery, cement planters, fountains, and wood items, please inspect your order immediately upon arrival. Contact us within 48 hours of delivery at support@lopezimports.com with photographs of the damaged item, packaging, and shipping box. We will quickly review and provide an appropriate resolution.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards including:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- Apple Pay & Google Pay (where available)
Is my payment information secure?
Yes. Our Shopify store uses industry-standard 256-bit SSL encryption and secure payment gateways to keep your personal and financial information completely protected. We never store complete credit card information on our servers.
Products & Collections
What types of products do you sell?
Lopez Imports specializes in traditional Mexican cultural imports and artisan goods, including:
- Hand-painted clay pottery, Talavera pieces, and heavy-duty cement planters
- Water fountains, garden statuary, and outdoor accents
- Metal wall art, garden sculptures, and cultural home decor
- Decorative vases, flower pots, and traditional ornaments
Are your products handmade?
Yes! The majority of our inventory is handcrafted by skilled artisans. Because items are artisan-made using natural materials like clay, cement, metal, and wood, slight variations in color, texture, shape, and hand-painted details are natural and add to the unique character of every individual piece.